The Longview Privacy Policy governs Longview Timber LLC ( “Longview”).
At Longview we respect the privacy of our clients and we are committed to keeping your personal information accurate, confidential, secure and private. We have adopted the following privacy policy to ensure that Longview continues to meet its commitment to privacy.
In the course of providing these services, Longview may consensually collect certain personal information about our clients.
“Personal Information” means information about an identifiable individual client. This may include without limitation, the individual's name, address, age, gender, income, employment status, credit history, debts and liabilities, income, personal preferences and other information about his or her family. Personal information does not include the name, title or business address or telephone number of an employee of an organization.
The Longview Privacy Policy is based on, and complies with, Canada's Personal Information Protection and Electronic Documents Act (“PIPEDA”), which includes the Ten Privacy Principles outlined in the Canadian Standards Association Model Code for the Protection of Personal Privacy. For more information about this legislation, please visit the official web site of the Privacy Commission of Canada at http://www.privcom.gc.ca.
This privacy policy describes the ten principles that Longview follows to ensure that we protect our clients' personal information when we collect, use or disclose it in the course of carrying on commercial activities in Canada or the United States . All of our employees who have access to personal information must adhere to the Longview Privacy Policy and related procedures. To this end, Longview has appointed a Privacy Officer to ensure compliance by all Longview's employees.
This introduction and the following sections, read as a whole, comprise the Longview Privacy Policy:
- The Ten Principles of Privacy
- Application of the Ten Privacy Principles
- Questions, Concerns and Complaints
The following ten principles govern our actions as they relate to the use of our clients' personal information:
- Principle 1 – Accountability
- Principle 2 – Identifying Purposes
- Principle 3 – Consent
- Principle 4 – Limiting Collection
- Principle 5 – Limiting Use, Disclosure and Retention
- Principle 6 – Accuracy
- Principle 7 – Safeguarding Personal Information
- Principle 8 – Openness
- Principle 9 – Client Access
- Principle 10 – Addressing Client Complaints
Longview is accountable for all personal information in our possession or custody, including personal information disclosed to third parties for purposes of providing services requested by our clients or employees.
Longview will inform you of the purposes for which it is collecting any personal information, unless otherwise apparent, before or at the time the information is collected.
Longview will obtain consent from our clients before or when we collect, use or disclose their personal information.
A client's consent can be express, implied, or given through an authorized representative. A client can withdraw consent at any time, with certain exceptions. Longview, however, may collect, use or disclose personal information without the client's knowledge or consent in exceptional circumstances where such collection, use or disclosure is permitted or required by law.
The information collected from the client will be limited to those details necessary for the purposes identified to the client. Information will be collected by fair and lawful means.
Personal information will only be used or disclosed for the purpose for which it was collected unless the client has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the amount of time needed to fulfill the purpose for which it was collected.
In certain exceptional circumstances, Longview may have a legal duty or right to disclose personal information without our clients' knowledge or consent with respect to matters that concern the company's or the public's interest.
Longview will keep personal information as accurate, complete and current as necessary to fulfill the identified purposes for which it was collected. Clients may have this information amended where it is found to be inaccurate or incomplete.
Personal information is safeguarded using measures appropriate to the sensitivity of the information.
Longview will make information available to our clients about the policies and procedures Longview uses to manage personal information. Clients have access to this information through our web site, or through alternate means if requested.
Upon written request, a client will be informed of the existence, use and disclosure of their personal information, and will be given access to it. Longview will respond to such requests as efficiently as possible. If Longview is prohibited from providing such access we will explain the reasons for the lack of access, except where prohibited by law.
Longview has policies and procedures to receive, investigate and respond to clients' complaints and questions. Clients may contact the Longview Privacy Officer to express any concerns or to request access to their personal information. The contact information for this individual is provided below.
Longview gathers and uses personal information in order to provide you with the services you have requested or to offer additional services in which you may be interested. Providing us with your personal information is your choice, however, we may not be able to provide you with certain services if you do not provide us with certain information.
The nature of your request will determine the kind of personal information we might ask for.
Information that is typically required to provide you with our services includes:
- Name,
- Address,
- Phone number(s), and
- Relevant financial information.
If you are applying for credit or investing in any of our funds , you will be asked for specific financial information, including but not limited to investment objectives and relevant financial information.
If there are tax implications related to your financial activities, the federal government requires that we ask for your Social Insurance Number for tax reporting purposes pursuant to the Income Tax Act.
Longview may keep a file with your contact history to be used for inquiry purposes so that we may ensure that you are satisfied with the services which we have provided to you.
If you visit Longview's web site, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential.
At Longview we use personal information for three general purposes:
- To communicate with you in order to provide you with our services or information,
- To conform to Investment Dealers' Association's regulations for trades, and
- To make a credit assessment if you are applying for loans.
We will only use personal information for the purpose that we have disclosed to you.
If we want to use your information for a different purpose, we will notify you and ask for your consent first.
Longview is obliged to keep your personal information confidential except under the following circumstances:
- When Authorized by You,
- When Required by Law, and
- When Permitted by Law.
- When Authorized by You
Many of the services offered by Longview require us to obtain personal information about you in order to perform the services we have been engaged to provide. We will use this information to tailor products to meet your needs and objectives. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.
- When Required by Law
The type of information we are legally required to disclose usually relates to government tax reporting requirements. However, in some cases, such as under a court order, we may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.
- When Permitted by Law
The legislation has provided certain situations where Longview is legally permitted to disclose personal information without your consent. Examples include situations involving the collection of debt in arrears, or suspicion of illegal activities.
- Longview Employees
In the course of daily operations, access to sensitive personal information is limited to those employees with a legitimate reason for accessing it. As a condition of their employment, Longview employees are required to follow all applicable laws and regulations, including this privacy policy.
Unauthorized use or disclosure of confidential client information by a Longview employee is prohibited and may result in disciplinary measures.
- Longview Affiliates
Longview is an entity managed by Brookfield Asset Management Inc. ("Brookfield"). In order to better meet your needs, we may share some of your personal information with affiliates of Brookfield ("Brookfield Affiliates"). We will only do this with your express consent and you may withdraw this consent at any time. The procedure for withdrawing consent is outlined below under the section “2.8 Opting Out”.
Brookfield Affiliates are companies that i) are owned 50% or more by Brookfield; or ii) those companies that Brookfield owns less than 50% and that Brookfield maintains significant influence over the management and operation of the company.
Longview has extensive controls in place to maintain the security of our information and information systems. Client files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where personal information is gathered, processed or stored is limited to authorized employees.
When you telephone a Longview employee to speak about your file, you may be asked for some personally identifying information. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.
In order to serve you better, Longview offers clients access to certain information through our web site. For instance, www.longviewtimber.com provides general information about Longview.
If you visit Longview's web site, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential.
As a client, you have the right to access the personal information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the personal information held in your file, please make a written request to the Privacy Officer at the address listed below, under “3. Questions, Concerns and Complaints”. We will respond to your request as efficiently as possible.
To make a change, please make a similar request in writing to the Privacy Officer.
Longview will, with your consent, share your personal information with other Brookfield Affiliates. Should you not want to receive promotional materials from or have your personal information shared with these companies please contact Longview's Privacy Officer at the address, phone number or email address provided in Section 3 below.
If you have any questions, concerns or complaints about your personal information, or about the Longview Privacy Policy, please contact our Privacy Officer using the following contact information:
Longview's Privacy Officer: Ms. Catherine Johnston
Brookfield Place, 181 Bay Street
Suite 300, P.O. Box 771
Toronto, Ontario, M5J 2T3
Phone Number: 416-359-7865
Email Address: cjohnston@brookfield.com
If you have contacted this individual and are still not satisfied with the manner in which we have dealt with your privacy concerns, please contact Richard Wyruch at 416-359-8571.